What we now call the business support services industry has experienced a similar and perhaps even more remarkable evolution. It began as secretarial services or typing services. But those operations have gone and, replaced by modern, techno-savvy entrepreneurs who want to take advantage of a virtually limitless market.
What exactly business support services are – The business support services refer to those business activities that act as auxiliaries to trade and facilitate smooth flow of goods from producer to consumer and the functioning of business as such. These include banking, insurance, transportation,warehousing and communication. Banking helps in providing finance and payment facilities,insurance to provide a cover to all sorts of business risks, transportation to facilitate physical movement of goods from one place to another, warehousing to provide storage facilities at various places to meet seasonal variations in demand, and communication for facilitating exchange of information and ideas between producers, middlemen and consumers. Thus,effectively, these business services are essential for smooth functioning of any business in any part of the world, and every person who is engaged in business must be fully aware of their functioning and use.
The gamut of support services of business – Support Services of Business means services provided in relation to business or commerce and includes evaluation of prospective customers, telemarketing, processing of purchase orders and fulfilment services, information and tracking of delivery schedules, managing distribution and logistics, customer relationship management services, accounting and processing of transactions, operational assistance for marketing, formulation of customer service and pricing policies, infrastructural support services and other transaction processing.
Banking helps business through a variety of services such as providing long-term and short-term finance, arranging remittance of money, collection of cheques and bills etc., assisting in raising of capital by acting as underwriters and merchant bankers and so on.
Tata Business Support Services – Established in 2004, Tata Business Support Services (formerly E2E SerWiz Solutions) is a wholly owned subsidiary of Tata Sons, the holding company of the Tata Group. It provides voice and non-voice based business process services from its delivery centres in India and in the US.Tata Business Support Services has both onshore and offshore capabilities to meet specific client requirements. The company provides voice-based inbound and outbound interactions, as also interactions through email, chat and collaborative web sessions.Tata Business Support Services focuses on select industry segments such as travel, healthcare, direct-to-home entertainment, utilities, telecommunications and government-to-citizen initiatives.Headquartered in Hyderabad,Tata Business Support Services has centres in Pune,Hyderabad and Mohali in India and Florida and Ohio in the US.
